Terms & Conditions

1. Acceptance of Terms

By accessing or using the SostaLikho website, you agree to follow these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order.

2. About SostaLikho

SostaLikho is an online shopping platform offering products such as books, notebooks, pens, stationery, school supplies and other products that may be listed on the website from time to time.

Product availability, pricing and delivery options may vary depending on stock, location and other operational conditions.

3. Customer Account

Some features of SostaLikho may require customer information or an account.

• You must provide accurate information when placing an order.
• You are responsible for keeping your account information accurate.
• You should not provide false or misleading information.
• SostaLikho may restrict or suspend access where misuse or fraudulent activity is identified.

4. Products and Product Information

We try to display product names, descriptions, images, prices and other information accurately.

However, product images may appear slightly different depending on the customer's device or display.

Product availability is subject to stock. A product shown on the website may become unavailable before an order is processed.

5. Pricing

Product prices displayed on SostaLikho may change from time to time.

The price applicable to an order will be the price shown during checkout at the time the order is placed, subject to applicable corrections or operational issues.

6. Minimum Order Value

The current minimum order value is ₹100.

SostaLikho may change the minimum order value in the future based on business or operational requirements.

7. Delivery

Delivery availability and delivery time depend on the customer's location, product availability and delivery operations.

Current Delivery Charges

• Orders from ₹100 to ₹199: ₹10 delivery charge may apply.
• Orders of ₹200 or more: delivery is currently free.

Delivery charges, delivery areas and delivery policies may be changed in the future.

8. Order Acceptance

Placing an order on SostaLikho does not automatically guarantee that the order will be fulfilled.

Orders may be reviewed for product availability, delivery availability, pricing or other operational reasons before processing.

9. Payment

Cash on Delivery may be available for eligible orders and locations.

SostaLikho may introduce additional online payment methods in the future.

10. Order Cancellation

A customer may request cancellation before an order reaches a stage where cancellation is no longer possible.

Once an order has been shipped or handed over for delivery, cancellation may not be available.

11. Return, Replacement and Refund

Return, replacement or refund requests may be accepted depending on the product and the circumstances of the issue.

If you receive a wrong, damaged or otherwise problematic product, contact SostaLikho support as soon as possible with your order details.

Any refund or replacement will be handled according to the applicable SostaLikho policy for that order.

12. Customer Responsibilities

Customers are responsible for providing correct delivery information.

• Correct name and mobile number.
• Correct address.
• Correct city, district and state.
• Correct PIN code.

Delays or failed delivery caused by incorrect or incomplete information may not be the responsibility of SostaLikho.

13. Prohibited Use

You must not use the SostaLikho website for unlawful, fraudulent or abusive activities.

• Attempting to gain unauthorized access to the website.
• Using automated methods to abuse the website.
• Submitting false or fraudulent orders.
• Attempting to interfere with website security.

14. Website Availability

We aim to keep SostaLikho available and functional, but temporary interruptions may occur because of maintenance, technical problems, network issues or other circumstances.

15. Website Content

Website content, including text, images, design, logos and other materials, may belong to SostaLikho or its respective owners.

Such content should not be copied, reproduced or commercially used without appropriate permission.

16. Changes to These Terms

SostaLikho may update these Terms & Conditions from time to time.

Updated terms will be published on this page. Customers are encouraged to review the page periodically.

17. Contact and Support

If you have questions regarding these Terms & Conditions or an order, you can contact SostaLikho through the available customer support options.